Terms of Service

1. Our role

Kare Reach operates a platform that connects customers with verified care professionals and agencies, publishes service pricing, and coordinates bookings, payments and support.

Care is delivered by the assigned professional or agency. Kare Reach is responsible for verification, pricing, coordination and support, and for handling complaints under these terms.

2. Accounts

You must provide accurate information and keep your contact details current. Accounts are personal and must not be shared.

Guest bookings create an account linked to your mobile number so that you can manage the booking.

We may suspend accounts that provide false information, misuse the platform or place customers or professionals at risk.

3. Bookings and pricing

Prices are published centrally by Kare Reach and depend on the service, city tier, session duration and frequency. Applicable discounts and taxes are shown before payment.

A booking is confirmed once payment or an approved payment method is recorded and a professional is assigned.

Off-platform payments or arrangements between customers and professionals are not permitted and are not covered by our support, refunds or insurance.

4. Cancellation and refunds

Cancellations, rescheduling and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

5. Obligations of professionals and agencies

Professionals must hold and maintain valid qualifications, registrations and identity documents, and must submit them for verification.

Agencies are responsible for the conduct and credentials of the team members occupying their seats.

Services must be delivered at the scheduled time, within scope, and in line with applicable clinical and professional standards.

Commission, onboarding fees, membership fees and payout schedules apply as published in your account.

6. Customer obligations

Provide accurate care requirements, a safe environment for care delivery, and access to the service address at the scheduled time.

Treat professionals with respect. Harassment, discrimination or unsafe conduct will end the session and may close your account.

7. Service-specific notices

Clinical services such as nursing, physiotherapy and post-surgical rehabilitation are delivered on the basis of information you provide and, where applicable, medical advice or a prescription. They do not replace emergency medical care — call your local emergency number in an emergency.

Wellness services such as yoga are not medical treatment and should be discussed with your doctor if you have a health condition.

Child and dementia care sessions require a responsible adult to be reachable throughout the session.

8. Liability

To the extent permitted by law, Kare Reach's liability for any claim relating to a booking is limited to the amount paid for that booking.

Nothing in these terms limits liability that cannot be limited under applicable law.

9. Changes and governing law

We may update these terms; continued use after an update means you accept the revised terms.

These terms are governed by the laws of India, and disputes are subject to the courts of competent jurisdiction there.