Privacy Policy

1. Information we collect

Account information: name, mobile number, email address, city and addresses you add for care delivery.

Care information: health conditions, allergies, care instructions and session notes you or your professional record so that care can be delivered safely.

Verification information: identity, qualification, registration and address documents uploaded by professionals and agencies.

Transaction information: bookings, prices, payments, refunds, wallet activity and invoices.

Technical information: device, browser and usage data collected to keep the platform secure and working.

2. How we use your information

To match you with a suitable verified professional, schedule sessions and deliver care safely.

To calculate prices, process payments, issue invoices and handle refunds, wallets and payouts.

To verify professionals and agencies before they are listed, and to review them over time.

To provide chat, phone and email support, and to notify you about your bookings.

To detect fraud, secure accounts and meet legal and tax obligations.

3. Consent for health information

Health-related details are sensitive personal data. You choose what to share, and we ask for your consent before it is recorded on your profile.

Health information is visible only to Kare Reach operations staff and to the professional assigned to your session, strictly for delivering that care.

You may withdraw consent at any time; some services may then be limited or unavailable where the information is essential to safe delivery.

4. Sharing your information

We share the minimum necessary information with the assigned professional or agency to deliver your booking — typically name, address, contact number and care requirements.

We share information with payment processors, communication providers and infrastructure providers who act on our instructions.

We disclose information where required by law, regulation or a valid legal request.

We do not sell your personal information.

5. Storage, security and retention

Data is stored on managed cloud infrastructure with access controls, encryption in transit and role-based staff access.

Documents you upload are stored in restricted storage and are visible only to you and authorised staff.

We retain information for as long as your account is active, and afterwards only where required for legal, tax or dispute-resolution purposes.

6. Your rights and choices

You can access and correct your profile, addresses, health details and documents from your account at any time.

You can request a copy of your data, or ask us to delete your account, by contacting support.

You can opt out of marketing messages while continuing to receive essential booking notifications.

7. Children

Care services for minors are booked and managed by a parent or guardian, who provides consent for any information recorded about the child.

8. Changes to this policy

We may update this policy as our services evolve. Material changes will be notified in the app or by message before they take effect.