Answers before you book.

Kare Reach is currently in pre-launch. Join the waitlist today to be notified the moment we go live, and to get early access before the general public.

We're onboarding professionals, agencies, and clinics city by city ahead of launch. Join the waitlist and select your location so we can notify you as soon as we're live in your area.

Kare Reach is a trusted platform that connects customers with verified healthcare and wellness professionals for home-based services, including Physiotherapy, Nursing Care, Elder Care, Child Care, Yoga Training, and Fitness Training.

Simply select your service, choose a preferred professional, pick a date and time, and pay the booking fee to confirm your slot. The remaining balance can then be paid through the platform or in cash at the time of service.

No. You only need to pay a percentage of the total service price upfront as a booking fee to confirm your appointment. The remaining amount is paid later, either through the platform or in cash directly to the service provider.

Yes. Every service provider undergoes Aadhaar verification, PAN verification, qualification verification, police verification, and a professional interview before being approved on Kare Reach.

Physiotherapy begins with a mandatory General Assessment Session priced at ₹499. The physiotherapist assesses the condition, recommends a treatment plan, and suggests the required duration. Customers can then choose a suitable package directly through the app.

Yes. Customers can compare available professionals, view their profiles, qualifications, experience, ratings, and package pricing before making a booking decision.

You are under no obligation to continue treatment. After the assessment, you can choose to proceed with the recommended package, reduce the treatment duration, or decline the service altogether.

Kare Reach offers service tracking features such as location tracking and CCTV monitoring, where applicable. Customers may receive a temporary live monitoring link for selected services, allowing family members to monitor service delivery in real time.

Yes. Rescheduling more than 48 hours before the service is free. Changes within 48 hours may attract additional charges. Cancellation terms vary based on service type and booking stage.

Our support team will immediately arrange a replacement provider where possible, or initiate a refund according to our service policy.

No. Kare Reach can only guarantee safety, verification, and support for bookings made and completed through the Kare Reach platform. Any private arrangements made outside Kare Reach are solely the responsibility of the customer and service provider.

Qualified Physiotherapists, Nurses, Caregivers, Child Care Professionals, Yoga Trainers, Fitness Trainers, and other approved professionals can apply to join Kare Reach — as an independent professional, or as part of an agency or clinic team.

Applicants may be required to submit: Aadhaar Card; PAN Card; Educational Certificates; Professional Licences (if applicable); Experience Proof; Police Verification Documents.

Yes. Every applicant undergoes a professional screening and interview conducted by experienced professionals from their respective field, to assess skills, knowledge, and service quality.

Agencies and clinics onboard as a business and can add professionals two ways: create a profile directly and submit it for verification, or invite an existing independent professional already on Kare Reach to link their profile to the agency or clinic.

Payments are processed through the Kare Reach platform. Providers can view their earnings, completed bookings, and withdrawal details through their service provider dashboard.

Yes. Kare Reach charges a platform commission on completed bookings, which covers customer acquisition, verification, payment processing, technology infrastructure, support services, and quality assurance.

CCTV monitoring is designed to increase transparency, trust, and safety for both customers and service providers. It helps ensure services are delivered professionally while providing peace of mind to family members.

Access is restricted to authorised users. Temporary live links may be shared with approved family members during active services, and access expires automatically after service completion.

Yes. Kare Reach follows strict data privacy and security practices. Customer and provider information is stored securely and handled according to applicable privacy regulations.

Pricing may vary based on the provider's qualifications, experience, specialization, service duration, package selected, and service location.

No. All service charges, platform fees, and applicable taxes are displayed before booking confirmation.

Yes. Kare Reach may offer: First booking discounts; Referral rewards; Seasonal promotions; Loyalty benefits for repeat customers.

The booking fee can be paid through UPI, debit cards, credit cards, net banking, and other payment methods available on the platform. The remaining balance can be paid the same way through the platform, or in cash directly to your service provider.

You can contact us through: In-app Support; WhatsApp Support; Email Support; Customer Care Helpline.